Customer Reviews
Disappointing...
After 9 months of owning the unit, I was pretty much satisified. That is until the subwoofer died on me one day. Luckily since it's still within the manufacturer's warranty, Philips has agreed to honor the terms. Unfortunately, according to the repair technician, the unit was "unavailable" for replacement. I have to ship the entire unit (at my own cost) and either it will be repaired or replaced. Hopefully things will work out...Regardless, I'm looking at new home theater systems just in case...
I just find it totally unacceptable that a unit of this caliber will fail without even a year of use.
what a piece of crap
Loved it until....You guessed it. Sub-woofer died! after only 9 months. Customer Service was no help. Can't find the receipt. So I'm out $200. Guy at electonics repair said he could order part, but it cost $300. I haved owned lots of philips products never had this kind of problem. VERY DISAPPOINTED!!!
Dead Subwoofer
Same as above. I'll never buy another Philips product. I've discovered that this is such a problem, that they should have recalled these. Mine failed after about 14 months, and it's not as though it was used every day. I would definitely not recommend buying this product.